Creating cost effective ways to map out and optimize service and delivery routes.
Creating and maintaining financial records and employee management systems.
Collecting actionable data that drives a firm's day-to-day and long-term decision making.
WSSI began with our own family business.
Our Grandmother was a savvy business-woman who founded a housekeeping company in 1989 that’s still going strong today. She was successful because she understood how to make money and get the job done.
We built WSSI to meet the needs of small business owners, like our Grandmother.
The majority of SMBs today are service oriented and getting the Right People to the Right Place at the Right Time is core to there success.
We implement and train advanced team scheduling systems to minimize drive times between service jobs and optimize for timely on-site arrivals while being flexible enough to dynamically handle constant staffing and customer scheduling changes.
The myriad of local, state, and federal regulatory compliance can be daunting for any company large or small.
At the same time, while time-consuming and often seemingly laborious, keeping accurate and timely accounting of all financial statement transactions is essential to a companies health.
WSSI helps clients to implement straightforward accounting systems to ensure not only that the company is staying in regulatory compliance but that their books are continuously current and available to help company owners and managers in the operational and strategic decision making processes.
If you have great people it is possible to run a successful company even if you have bad systems. However, it doesn’t matter how good your systems are if you don’t have competent, well-trained people to run them, the company will fail.
Hiring and retaining the most qualified staff is absolutely essential to successfully running any business.
Hiring the right people starts with knowing what roles need to be filled and then knowing where to look for the right candidates to fill those roles.
We help our clients develop a clear understanding of who they need to hire, where to find those candidates, and how to effectively retain them.
Operational analytics is the instrument panel by which a business owner or manager flies the ship. Most small companies neglect analytics. This threatens their survival in modern hyper-competitive markets.
The two most important questions in business are:
Only actionable operational analytics will effectively answer these questions for you.
We help our clients build a “Data Book” that provides a myriad of operational information about their company. This includes Advertising and Sales signatures that track the customer journey through awareness, consideration and decision and data tracking geared around the operational efficiency and productivity of various employees, teams, and products.
Keeping an analysis interpretable makes it intelligible. We orient analytics around “Red Light, Green Light” analysis.
Once we establish what a company’s key metrics are we track and live in a state of either “Red Light”, “Yellow Light”, or “Green Light”.
The aggregate of these “lights on a dashboard” immediately informs decision makers of the companies health on any given day.
It is important to understand the distinction between marketing, advertising, and sales. Markets today are too mature and too competitive for any company to effectively participate, without a nuanced understanding of these elements.
We first ensure that our clients have a clear definition of who and what their market is and that the market is viable and large enough to meet the companies goals.
Next, we help the company identify that the right fit exists between the defined target market and their product or service offering.
We then help our clients determine the best advertising channels and methods for nurturing prospects and leads in their target market. Speaking to that audience revolves around advertising campaigns tailored toward customer experience.
Finally, we help our clients build a sales pipeline that converts leads into Paying Customers.
